Legal center
Clear rules build
better trust.
These documents explain how the website, testing services, samples, reports, privacy, security, refunds, and accessibility are handled.
The Testing Services Terms and an Accepted Scope govern laboratory work. Website use is governed by the Website Terms. Additional policies are incorporated where they apply.
Do not ship a sample until TrustPoint has accepted the project in writing and issued current shipping instructions. Website submission alone is not acceptance.
Privacy
How TrustPoint Analytics collects, uses, discloses, retains, and protects personal information.
Read policy ↗02Website terms
Rules for accessing and using the TrustPoint Analytics website and public content.
Read policy ↗03Testing terms
The commercial and operational terms governing accepted analytical projects.
Read policy ↗04Sample policy
Rules for sample approval, shipping, receipt, consumption, storage, return, and disposal.
Read policy ↗05Refunds
How deposits, cancellation, committed costs, repeats, credits, and refunds are handled.
Read policy ↗06Report use
Permitted report reproduction, prohibited alterations, public verification, corrections, and brand use.
Read policy ↗07Disclaimers
Important limits on the meaning and use of TrustPoint content, services, reports, and COAs.
Read policy ↗08Security
TrustPoint’s confidentiality commitments, security approach, client responsibilities, and incident reporting.
Read policy ↗09Cookies
How essential cookies and similar delivery technologies may be used on this website.
Read policy ↗10Accessibility
TrustPoint’s accessibility goal, current approach, feedback process, and alternative access options.
Read policy ↗Questions or formal requests
Send the right
kind of notice.
Use the Contact page and choose Legal notice, Privacy and data request, Accessibility feedback, or Security concern. Include the relevant submission or report number when available.
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