The details
before the sample.

Yes. Do not ship any material until TrustPoint confirms acceptance, assigns a submission number, and provides packing and shipping instructions. Unapproved shipments may be refused, returned, or disposed of at the sender’s cost where lawful.

The amount depends on the matrix, analyte, selected work, number of replicates, and whether reserve material is needed. Your written scope confirms the minimum amount before shipment.

Projects may include research peptides, raw materials, supplements, cosmetic actives, intermediates, and finished products. Acceptance depends on feasibility, legality, safety, and available methods.

The accepted scope identifies the deliverable: an analytical report, Certificate of Analysis, chromatograms, supporting data, or a combination. Not every project produces the same report package.

Turnaround is project-specific and begins after the sample is received and accepted. Estimates can change because of method suitability, repeats, reference-material availability, instrument service, partner-lab timing, or events outside reasonable control.

No. TrustPoint does not accept patient specimens, provide patient-specific results, diagnose conditions, recommend treatment, or advise on human or veterinary administration. Services are for lawful research, quality, and analytical purposes.

Not automatically. Public verification is enabled only if publication is included in the accepted scope or separately authorized. Private client and project information is not intentionally displayed in the public verification record.

You may accurately reproduce an unaltered final report as allowed by the Testing Services Terms. You may not edit results, remove limitations, imply endorsement, use drafts, or suggest that TrustPoint approved a product, vendor, medical use, or untested lot.

Testing may consume or alter all or part of a sample. Remaining material is retained, returned, or disposed of according to the accepted scope and Sample Handling Policy. Return shipping and special disposal may carry additional charges.

Yes, if the project requires specialized work. The accepted scope may authorize qualified partner laboratories or service providers. Relevant subcontracting is disclosed in the scope or report as appropriate.

You may request cancellation, but completed work, committed third-party costs, purchased standards, shipping, handling, and non-cancellable expenses remain payable. The Refund and Cancellation Policy provides more detail.

Use the Contact page and select Accessibility or Privacy & data request. Include enough information for us to locate the issue or record, but do not send passwords, payment-card information, patient data, or highly sensitive identifiers.